2Checkout reports all sales failed even when 2 checkout cleared
 

As per the title

no matter what I do placing payment through 2 checkout it always reports back to the store as a failure.

Even though everything is good in 2 checkout and the payment has cleared?

I have been on 2co support and they say all is configured ok.

help please

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

Does this happen with your XC4, or XC5 store?

Are there any errors in logs?

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

x5 store I dont have 2co in the x4 one

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

Do you have any error messages in the var/log folder?

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

I will take a look when home but I dont recollect seeing any when investigating last night. it was late :)

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

Hi Tony

I have deleted log files in var to get fresh and the only files that appear are

xlite.log.2014-03-20.php
content is
<?php die(1); ?>

and

php_errors.log.2014-03-20.php

content
<?php die(1); ?>

where should I look next
thanks

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

Any update on why this wont work guyts , I have checked as much as possible with 2co and still every order that goes through shows failed on the store even though passing on 2co

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

still not working help please as want to be able to push the store live a shutdown the old store very shortly

thanks

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

Hi xanadude!

Can you please check the reason of failed status? You can find it on the "History" tab on the order details page. http://awesomescreenshot.com/0722k9c93a

If the reason is "Verification: MD5 verification failed" please check that you entered the right "Secret word" on the payment configuration page.

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

This is the history for one of the failed tests

19/03/2014
18:59Email sent to the customer
>>>
18:59Email sent to the admin
>>>
18:59Email sent to the admin
>>>
18:59Email sent to the customer
>>>
18:59Payment transaction [method: 2Checkout.com, type: sale, amount: 1, status: Failed] [web]
>>>
18:59Order status changed from Incompleted to Failed
18:59[Inventory] Return back to stock: "TEST" product amount in stock changes from "999" to "1000" (1 items)
18:58Order placed
18:58Payment transaction [method: 2Checkout.com, type: sale, amount: 1, status: In progress]
18:58Order status changed from Cart to Incompleted
18:58[Inventory] Removed from stock: "TEST" product amount in stock changes from "1000" to "999" (1 items)