Feedback appreciated on how you handle automated follow up to customer orders?
How do you handle automated customer follow up (after the order is completed)?
My immediate concern is simple: creating an autoresponder to send an email "x" amount of days after the order has shipped. I do expect to expand this to newsletters, promos, etc. in the next few months. Can I set up mailchimp to handle my simple concern right now (I have 4.3.1), or buy a 3rd party mod (such as mercury minds autoresponder) to handle this? It's a pricey mod, but seems easy to implement. I have a staff of 2 (including myself) that manages all aspects of our business (wholesale, warehouse, in-store, customer service, bookkeeping) - our online store is a new venture. So the opinions and experiences from those of you that are, like me, trying to do it all would be greatly appreciated. |
Re: Feedback appreciated on how you handle automated follow up to customer orders?
NOTE TO MODERATOR: I posted in wrong thread, please move to 3rd party add-ons
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Re: Feedback appreciated on how you handle automated follow up to customer orders?
I don't think mercury minds have an autorespoder. You can find a complex one at MagneticOne with a looooot of features. If you want something simpler and much cheaper, take a look at our Message Machine (http://www.cartonsteroids.com/Message-Machine/).
We have implemented until now on: - a flower shop: send reminder to clients in 364 day from complete order - a herbalife seller: send instruction to clients in days 3, 7, 12, 18, 24 and 40. - a DVD shop: asking clients to make a movie review 6 days from shipping |
Re: Feedback appreciated on how you handle automated follow up to customer orders?
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my mistake, it was the Magnetione mod I was referring to. Thanks, I will look into this UPDATE: your link takes me to a 404 |
Re: Feedback appreciated on how you handle automated follow up to customer orders?
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Yes. Pretty possible with bit of customization. You can set followup in Mailchimp. Contact our sales team, they will get back to you. |
Re: Feedback appreciated on how you handle automated follow up to customer orders?
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Re: Feedback appreciated on how you handle automated follow up to customer orders?
Moved to Third Party Add-Ons
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Re: Feedback appreciated on how you handle automated follow up to customer orders?
no auto responder, but my suggestion is to create an extra order status field called "ask-feedback".
When your order is complete after 1 week, you can manually change the status to "ask-feedback". It will send an email to customer asking for customer feedback. Will need to do some modications |
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