2Checkout reports all sales failed even when 2 checkout cleared
 

As per the title

no matter what I do placing payment through 2 checkout it always reports back to the store as a failure.

Even though everything is good in 2 checkout and the payment has cleared?

I have been on 2co support and they say all is configured ok.

help please

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

Does this happen with your XC4, or XC5 store?

Are there any errors in logs?

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

x5 store I dont have 2co in the x4 one

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

Do you have any error messages in the var/log folder?

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

I will take a look when home but I dont recollect seeing any when investigating last night. it was late :)

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

Hi Tony

I have deleted log files in var to get fresh and the only files that appear are

xlite.log.2014-03-20.php
content is
<?php die(1); ?>

and

php_errors.log.2014-03-20.php

content
<?php die(1); ?>

where should I look next
thanks

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

Any update on why this wont work guyts , I have checked as much as possible with 2co and still every order that goes through shows failed on the store even though passing on 2co

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

still not working help please as want to be able to push the store live a shutdown the old store very shortly

thanks

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

Hi xanadude!

Can you please check the reason of failed status? You can find it on the "History" tab on the order details page. http://awesomescreenshot.com/0722k9c93a

If the reason is "Verification: MD5 verification failed" please check that you entered the right "Secret word" on the payment configuration page.

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

This is the history for one of the failed tests

19/03/2014
18:59Email sent to the customer
>>>
18:59Email sent to the admin
>>>
18:59Email sent to the admin
>>>
18:59Email sent to the customer
>>>
18:59Payment transaction [method: 2Checkout.com, type: sale, amount: 1, status: Failed] [web]
>>>
18:59Order status changed from Incompleted to Failed
18:59[Inventory] Return back to stock: "TEST" product amount in stock changes from "999" to "1000" (1 items)
18:58Order placed
18:58Payment transaction [method: 2Checkout.com, type: sale, amount: 1, status: In progress]
18:58Order status changed from Cart to Incompleted
18:58[Inventory] Removed from stock: "TEST" product amount in stock changes from "1000" to "999" (1 items)

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

Please click the ">>>" for the "18:59 Payment transaction [method: 2Checkout.com, type: sale, amount: 1, status: Failed] [web]" line - this should show more information on the issue.

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

ok will check it as soon as I get in this evening
much appreciated

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

it is MD5 but the secret words are Identical

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

If you copy&pasted the secret word, it could add extra characters (like line-ending) to it. Try to enter the secret word letter by letter.

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

I have typed them both in manually at both ends no extra characters or spaces

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

I will try again

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

We made some fixes.
Please try to replace your classes/XLite/Module/CDev/TwoCheckout/Model/Payment/Processor/TwoCheckout.php file with the TwoCheckout.php in the attachments (make backup of the original file before the replacement).

Also we add logs for 2co. Make developer_mode = on in your etc/config.php file. Place order with 2co and check your var/log folder. There should be log files for TwoCheckout. Please, share logs with us.

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

OK Tried all this and still no luck - developer mode turned on.... DO I need to refresh the Cache to get it active ?

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

Yes, I forgot to notice it.

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

OK this is the log from 2 checkout file

<?php die(); ?>
[08:17:17.000000] array (
'fields' =>
array (
'sid' => '[EDITED BY FORUM MODERATOR] ',
'total' => '1.00',
'cart_order_id' => 34,
'merchant_order_id' => 'WeMake-20140000024',
'pay_method' => 'CC',
'lang' => 'en',
'skip_landing' => '1',
'card_holder_name' => '[EDITED BY FORUM MODERATOR]',
'street_address' => '[EDITED BY FORUM MODERATOR]',
'city' => '[EDITED BY FORUM MODERATOR]',
'state' => 'XX',
'zip' => '[EDITED BY FORUM MODERATOR]',
'country' => 'GB',
'email' => '[EDITED BY FORUM MODERATOR]',
'phone' => '[EDITED BY FORUM MODERATOR]',
'fixed' => 'Y',
'id_type' => '1',
'sh_cost' => '0.00',
'ship_name' => '[EDITED BY FORUM MODERATOR]',
'ship_street_address' => '[EDITED BY FORUM MODERATOR]',
'ship_city' => '[EDITED BY FORUM MODERATOR]',
'ship_state' => 'XX',
'ship_zip' => '[EDITED BY FORUM MODERATOR]',
'ship_country' => 'GB',
'c_prod' => '130,1',
'c_name' => 'TEST',
'c_price' => '1.00',
'c_description' => 'test',
),
)
Runtime id: 60d283180776d9c54c6ab14abfbbf357
SAPI: cgi-fcgi; IP: 94.72.249.26
URI: /shop2014/?target=checkout

[08:17:17.000000] array (
'fields' =>
array (
'sid' => '[EDITED BY FORUM MODERATOR] ',
'total' => '1.00',
'cart_order_id' => 34,
'merchant_order_id' => 'WeMake-20140000024',
'pay_method' => 'CC',
'lang' => 'en',
'skip_landing' => '1',
'card_holder_name' => '[EDITED BY FORUM MODERATOR]',
'street_address' => '[EDITED BY FORUM MODERATOR]',
'city' => '[EDITED BY FORUM MODERATOR]',
'state' => 'XX',
'zip' => '[EDITED BY FORUM MODERATOR]',
'country' => 'GB',
'email' => '[EDITED BY FORUM MODERATOR]',
'phone' => '[EDITED BY FORUM MODERATOR]',
'fixed' => 'Y',
'id_type' => '1',
'sh_cost' => '0.00',
'ship_name' => '[EDITED BY FORUM MODERATOR]',
'ship_street_address' => '[EDITED BY FORUM MODERATOR]',
'ship_city' => '[EDITED BY FORUM MODERATOR]',
'ship_state' => 'XX',
'ship_zip' => '[EDITED BY FORUM MODERATOR]',
'ship_country' => 'GB',
'c_prod' => '130,1',
'c_name' => 'TEST',
'c_price' => '1.00',
'c_description' => 'test',
),
)
Runtime id: 60d283180776d9c54c6ab14abfbbf357
SAPI: cgi-fcgi; IP: 94.72.249.26
URI: /shop2014/?target=checkout

[08:18:04.000000] array (
'request' =>
array (
'target' => 'payment_return',
'middle_initial' => '',
'sid' => '[EDITED BY FORUM MODERATOR]',
'fixed' => 'Y',
'cart_weight' => '0',
'key' => '[EDITED BY FORUM MODERATOR]',
'state' => 'XX',
'last_name' => '[EDITED BY FORUM MODERATOR]',
'email' => '[EDITED BY FORUM MODERATOR]',
'city' => '[EDITED BY FORUM MODERATOR]',
'street_address' => '[EDITED BY FORUM MODERATOR]',
'cart_order_id' => '34',
'order_number' => '[EDITED BY FORUM MODERATOR]',
'ip_country' => 'United Kingdom',
'country' => 'GBR',
'merchant_order_id' => 'WeMake-20140000024',
'cart_id' => '34',
'currency_code' => 'GBP',
'lang' => 'en',
'demo' => 'N',
'invoice_id' => '[EDITED BY FORUM MODERATOR]',
'pay_method' => 'CC',
'cart_tangible' => 'N',
'total' => '1.00',
'phone' => '[EDITED BY FORUM MODERATOR]',
'credit_card_processed' => 'Y',
'zip' => '[EDITED BY FORUM MODERATOR]',
'street_address2' => '',
'first_name' => '[EDITED BY FORUM MODERATOR]',
'card_holder_name' => '[EDITED BY FORUM MODERATOR]',
),
)
Runtime id: e6277d422d46ff316753471b29f4d6de
SAPI: cgi-fcgi; IP: 64.128.115.196
URI: /shop2014/cart.php

[08:18:04.000000] array (
'non_crypt_calculated' => '[EDITED BY FORUM MODERATOR]',
)
Runtime id: e6277d422d46ff316753471b29f4d6de
SAPI: cgi-fcgi; IP: 64.128.115.196
URI: /shop2014/cart.php

[08:18:04.000000] array (
'crypt_calculated' => '3146F4740A16287D39637FF938B832CB',
)
Runtime id: e6277d422d46ff316753471b29f4d6de
SAPI: cgi-fcgi; IP: 64.128.115.196
URI: /shop2014/cart.php


thanks

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

Ok, I see. You entered "2Checkout.com account number" with space at the end 'sid' => '[EDITED BY FORUM MODERATOR] '. Just remove this space.

Sorry for inconvenience. We will fix it.

You should return your original TwoCheckout.php file and switch off developer_mode.

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

working thank you very much

Re: 2Checkout reports all sales failed even when 2 checkout cleared
 

Hi guys!

I've edited your messages and removed all private information.

Please do not post such information in these public forums and use Private Messages instead.

Thanks!