X-Cart forums - qualiteam PLEASE HELP!!!!

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- - qualiteam PLEASE HELP!!!! (https://forum.x-cart.com/showthread.php?t=62997)

lucus81

03-17-2012 02:53 AM

qualiteam PLEASE HELP!!!!

Hi,

Honestly i've fed up with all xpayment issues i have encountered recently.
One being fixed another come up etc....

I've paid for a support one accident $139. Ok problem had fixed, but now another comes up and i cannot create a ticket unless need to pay another $139

The funniest thing is there is not my fault and turn out to be a x-payment bugs. (cannot find a fix solution, but I know its been fixed for the newest xcart version)

Qualiteam can you PLEASE give me a bug fix solution for this:

Bug (0103102): 'State field missing or incorrect' error with Paypal and X-Payments

As foreign customers cannot pay by cc if their country does not contains states/county

my xcart v.4.3.2

Kind Regards
Lucas

kevinrm

03-24-2012 05:22 PM

Re: qualiteam PLEASE HELP!!!!

I am having this very issue. If you fix it, please share the fix.

kevinrm

03-25-2012 11:44 AM

Re: qualiteam PLEASE HELP!!!!

Finland - has no states. Customers from Finland getting "'State field missing or incorrect" error in the upper right hand corner when paying by paypal express, yet in the field where you must fill out the state it is blanked out because there are no "states" in Finland. It's going to cost me $139 at the very least to figure this out? That's B.S. frankly. I hate this new support system.

I am definitely losing sales because of this. Anyone here have this same issue?

lucus81

03-25-2012 12:20 PM

Re: qualiteam PLEASE HELP!!!!

Quote:

Originally Posted by kevinrm

Hi,

I have figured out, but only by adding and enable states for the countries I shipping.

Got to the countries tab and next to the right there is a table called "Has states" just ticked in and you have a states enable. However customers must fill in the blank field (county) by themselves.

To adding a states go to the states tab and find in wikipedia what states/province/county has a certain country and just add.

This is so far the best solution at least for me to avoid paying another $$$$ to get this "simple code line" resolved.

I've just added Finland regions as a counties and that works for me.

Here is a link with Finlands regions http://en.wikipedia.org/wiki/Regions_of_Finland

kevinrm

03-25-2012 02:37 PM

Re: qualiteam PLEASE HELP!!!!

Thanks for the reply, that will help a lot I'm sure!

One customer's order failed because she used "London" in her shipping address and "Greater London" in the billing address and I guess over at PayPal, her profile read something else. This is not good, I've lost quite a few orders because of this.

ambal

03-28-2012 12:06 AM

Re: qualiteam PLEASE HELP!!!!

Hello folks,

I am new manager of X-Payments project now.
I see this issue was fixed at http://bugtracker.qtmsoft.com/view.php?id=40608 for X-Cart 4.4.5

I am handling making the patch available there.

ambal

03-28-2012 12:28 AM

Re: qualiteam PLEASE HELP!!!!

Here is the patch for 4.4.4 (should work for all X-Cart 4.4.x before 4.4.5)
http://bugtracker.qtmsoft.com/file_download.php?file_id=10113&type=bug

lucus81

03-28-2012 12:46 AM

Re: qualiteam PLEASE HELP!!!!

Fine Alex,

What about for v.4.3.2

Regards
Lucas

kevinrm

03-28-2012 12:56 AM

Re: qualiteam PLEASE HELP!!!!

This issue is not just in x-payments...

qualiteam

03-28-2012 02:54 AM

Re: qualiteam PLEASE HELP!!!!

Could you please clarify the X-Cart version you use and the page where the error appear? Is it checkout or registration page?

ambal

03-28-2012 03:29 AM

Re: qualiteam PLEASE HELP!!!!

Kevin, I know.

Lucas, please contact our techs for patch for your X-Cart version using http://secure.qtmsoft.com

kevinrm

03-28-2012 04:18 AM

Re: qualiteam PLEASE HELP!!!!

Hi,

As per my signature, it's 4.4.5 Gold. This appears on one page checkout when customer is from a country without states, and when they pay by PayPal Express. Several Finland customers try to checkout and get error in upper right corner saying incorrect state, but then again, on the lefthand side where the customer is to fill out their address, the "State" field is blanked out because Finland has no states. It's a catch-22, they get "stuck" and can't checkout. I got around the issue by following previous poster's advice and forcing Finland to have states but this is not correct.

cflsystems

03-28-2012 07:15 AM

Re: qualiteam PLEASE HELP!!!!

Alex first congrats on your new position

The fix provided for 4.4.5 will not work - the original code is different. This is 4.4.5

Code:

        foreach ($address_fields as $field => $def_value) {

            $result[$addressIndex][$field] = (

                isset($user_info[$prefix . $field])

                && !empty($user_info[$prefix . $field])

            )

                ? $user_info[$prefix . $field] 

                : (

                    !empty($user_info[$field]) 

                        ? $user_info[$field] 

                        : $def_value

                );

        }

For other 4.4.x versions - yes what you posted is what the code is. Can you please check on 4.4.5 and repost. Thanks

ambal

03-29-2012 12:24 AM

Re: qualiteam PLEASE HELP!!!!

Steve,

> The fix provided for 4.4.5 will not work - the original code is different.
> This is 4.4.5

The issue is fixed in 4.4.5 and you don't need to apply the patch there.

The patch for for X-Cart 4.4.x versions before 4.4.5

cflsystems

03-29-2012 09:16 AM

Re: qualiteam PLEASE HELP!!!!

Thanks for clarifying

finestshops

06-29-2012 06:13 AM

Re: qualiteam PLEASE HELP!!!!

Hi guys,

we had the same problem with one of our client's stores and this fix worked for 4.3:

open

/modules/XPayments_Connector/xpc_func.php

find this code:

Code:

!empty($user_info[$field]) 

                         ? $user_info[$field] 

                        : ''

change to

Code:

!empty($user_info[$field]) 

                         ? $user_info[$field] 

                        : 'None'

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