BCSE Reward Points Not Working
 

Hi All.

I've installed BCSEngineering's Customer Reward Points according to the instructions, and checked and rechecked the mods, but nothing is appearing in either the Admin screens or in the Customer screens. What have I done wrong or what's missing?

Thanks, Steve.

Re: BCSE Reward Points Not Working
 

You should really contact Bcsengineering.com directly through their support desk, the customer reward points is one of those tricky mods that has to be done 100% correct. It would be like trying to find a needle in a haystack to determine what you've done wrong or what the issue is.

Re: BCSE Reward Points Not Working
 

Or it could be simply X-cart being stubborn and not refreshing your template cache for you. :) Some tricks to force that is to:

1. Log in to your X-cart admin
2. Click on webmaster mode link.
3. Turn it on
4. Turn webmaster mode back off.
5. Go to the summary link.
6. Click on tools.
7. Scroll down and clear the templates Cache.

That will force new language variables to be recognized. We're finding the recent versions of X-cart need this sometimes to refresh new language variables that are patched in using an SQL patch.

If that doesn't work drop us an email to support


Thanks,

Carrie

Re: BCSE Reward Points Not Working
 

Thanks Carrie.

I tried your suggestions but no luck. I had previously ran cleanup.php manually.

I have opened a ticket on the weekend but thought I'd ask here while waiting.

Thanks, Steve.

Re: BCSE Reward Points Not Working
 

I've just compared the 4.1 zip file, which I was originally sent in error, to the 4.2 zip file which you sent to me last week. They are very different. Doesn't look like a minor upgrade. I wonder if either WebsiteCM or BCSEngineering have sent me the wrong file(s).

Secondly, when unzipping the 4.2 zip file, I received an error:

http://img.photobucket.com/albums/v498/skt852/CRP-Problem-1.jpg

On checking the zip file, I found two func.php files in the modules/BCSE_Reward_Points directory One is 21,202 bytes, the other is 8,993 bytes.

I think there's something wrong with your distribution.

I've also updated the support ticket.

Thanks, Steve.

Re: BCSE Reward Points Not Working
 

I've now found at least one spelling error in your code:

function bcse_get_cart_points_requried(&$cart)

Hopefully, you've spelling it incorrectly in every occurance?

Also, I note that not one of your files contains any version information.

Steve.

Re: BCSE Reward Points Not Working
 

Steve,

IF you installed the 4.1 version -- before you do ANYTHING -- remove it. Follow the installation instructions in reverse. If your store is not yet live, revert your database to a backup.

DO NOT try to fix this one file at a time.

UNINSTALL the 4.1 version and start over.

Re: BCSE Reward Points Not Working
 

Thanks. I did that.

I was originally sent a version for 4.1 but didn't get very far with the install until I discovered I had the wrong version. I then undid the few manual edits and manually removed all of the uploaded files.

I compared the patch files between the 4.1 version and the 4.2 version and they are identical. Unless I've been sent a wrong one.

I then followed the 4.2 installation instructions, which I've since rechecked twice. But still not working.

Steve.

Re: BCSE Reward Points Not Working
 

If your version for 4.2 is identical to 4.1 (including template files) then you probably have the wrong version. I would hope the 4.2 version was table-less. I would send a ticket to BCSE.

Re: BCSE Reward Points Not Working
 

No, only the database patch files were identical.

But there are plenty of tables in the 4.2 version.

Steve.

Re: BCSE Reward Points Not Working
 

I think that I've solved this problem.

I opened the database in phpMyAdmin, dropped the three tables, then applied the 4.2 patch again. Also, X-Cart doesn't seem to like the commented-out header info in the patch file. I had to delete those lines before it would patch ok.

Seems to be working, fingers crossed.

Steve.

Re: BCSE Reward Points Not Working
 

Now,

There's no points display on the product page (I've ticked the box),

The shopping cart page has two lines for payment by points,

The checkout page shows this error:
But there's no payment_points.tpl file in skin1/customer/main

Steve.

Re: BCSE Reward Points Not Working
 

That makes sense -- but it also sounds like you found a typo in one var.

The presence of tables is unfortunate...

I think a ticket with BCSE is your best bet at this point.

Re: BCSE Reward Points Not Working
 

Yes please drop us an email with the problems and we'll get you a new zip. It does sound like the system messed up your zip.

Make sure you include your domain name as well in your email.

Thank you,

Carrie

Re: BCSE Reward Points Not Working
 

I've had a support ticket KCC-953088 open for 5 days.

Re: BCSE Reward Points Not Working
 

Re: BCSE Reward Points Not Working
 

Looks like Gary has been helping you. He was out yesterday to take his wife to the doctors (she's the one been having a ton of serious illnesses) and is out atleast for this morning for his son's visit to the doctor. He expects to be in later today though when they get back from the doctors (1.5 hour trip away).

Thanks,

Carrie

Re: BCSE Reward Points Not Working
 

This add-on is still not displaying Customer Reward Points in the product page, the cart page or the checkout page. Reward Points now only display on the final Place Order page.

I modified product_points.tpl to force the display of points on the product page and then all products are showing zero points on the product page. This is not a template problem; the product_points function returns zero points.

There are rumours in these forums about this add-on being very difficult to install and get working. The installation is actually very easy; patch the database, upload some files, then edit a few files; no more difficult than any other add-on that I've bought and installed. But I think that there are faults with this add-on that give rise to this rumour that it's difficult to install. And the core files are encrypted so we have to rely on the programmer.

I paid for this sofware over a month ago; had the wrong software delivered once and corrupted distribution files delivered twice. Now it's still not working.

Also, this add-on does not allow a customer to use reward points to pay for products that do not have global discounts. I have some products that have to be sold at retail price so I can't discount the price, but customers should still be able to use reward points. Why is the Customer Reward Points tied to the X-Cart global discount option? The two are not related. Now BCSE want me to pay more money to fix this design error.

And I've had no response from BCSE in over a week.

Less than happy customer,
Steve.

Re: BCSE Reward Points Not Working
 

Stephen,

It isn't a design flaw. It is how it has worked since 2004 and was requested by many customers. I will discuss it with Henry to see if he thinks if it makes sense to change that feature at no charge. I originally pondered it, however it would cause an issue with back portability. We might be able to easily make that feature turned on/off though. That may be the best solution to your needs and backwards compatibility. Keep in mind that many many hundreds, if not thousands use this software. It's just not something we've had requests for and why I determined it would be custom originally.

Having it display the info on the pages should not be an issue at all. I will have our programmer that took over this program several years ago look into it this week. He's been out on a much needed vacation this week.

I also see that we have replied to you recently. Not sure what you mean by it's been a week? It has been a few days and I apologize. I will ask Gary why as it's in his area. I do know that we have had 2-3 people out this week, some expected, some unexpected so we are a few days behind. Gary and my self have tried to take up for the low staff but it does look like we were not able to respond to yours in a few days.

Thank you,

Carrie

Re: BCSE Reward Points Not Working
 

Carrie,


I bought this software on the 8th July. I've had the wrong version delivered to me once and corrupted distribution files delivered to me twice.


I've installed the software strictly in accordance with the instructions and I've checked my installation with a fine-toothed comb half a dozen times, and it's still not working. It is an issue.


Your recent reply to me was asking for more money.
The last reply in relation to the software not displaying Customer Reward Points was a week ago.

Re: BCSE Reward Points Not Working
 

I don't know the full situation on the original delivery. It was not purchased through us but through a reseller. We weren't made aware of technical problems on our system until August that I can see. I do know that once Henry looks into it to see what is going on on your particular store/version of X-cart we will give you an updated zip if needed for your records.

Yes I agree. It does look installed correct. Henry will be looking into the reason it's not working on your version of X-cart.

It wasn't "just for more money" for no reason. It was due to you requesting changes to the core of the software that no one else has asked for. We are re-considering making it a feature though. Not to get too technical, but it had not been a week since we replied on the display issues. I did admit we were longer than normal on that technical question (we have had several employees out this week), but it had been a few days, which is longer than we want to be when it comes to technical questions.

We are working to resolve this and will keep you updated in your ticket.

Thank you,

Carrie

Re: BCSE Reward Points Not Working
 

We're finding out there's a conflict with the new CDSEO and our reward points. As soon as we get this solidified with a solution anyone needing a fix, please email us.

Thank you,

Carrie