Survey Builder from MagneticOne Feedback?
 

We're considering the use of this mod for automated customer feedback/follow-up after checkout. Have any of you used this mod? If not, have you used another solution for customer feedback/follow-up?

Thanks!

Re: Survey Builder from MagneticOne Feedback?
 

I'm also interested to know if anyone has experience with this mod.

Re: Survey Builder from MagneticOne Feedback?
 

Surely someone is using this mod, but perhaps nobody on the forums?

I will contact MagneticOne to see if we can get a demo copy to try out, and if I end up purchasing I'll try to post a review back to this thread.

Re: Survey Builder from MagneticOne Feedback?
 

I just realized that MagneticOne offers a free trial right on the product page, which they automatically send a link for upon registration, so if anyone is waiting for feedback that may be the ticket.

Re: Survey Builder from MagneticOne Feedback?
 

Guys

I welcome your feedback on Survey Builder
Do you need anything to be added/improved/changed?

Ruslan Savchyshyn
MagneticOne

Re: Survey Builder from MagneticOne Feedback?
 

Hi Ruslan,

I've already spoken with you on the MagneticOne forums about features I would like to see, which you said would be added shortly, and now I'm just waiting for the latest build to give it a whirl.

To everyone else: Try the demo and make a suggestion, they've been extremely responsive on their forums to feedback.

Re: Survey Builder from MagneticOne Feedback?
 

New version of Survey Builder is available.

Multiple improvements there, here are few of them:
- Cross-Domain Embeded Surveys
Incorporate survey in any other page, even on different domain, even without X-Cart

- Questions Grid
New control type, very flexible

- Complete X-Cart Integration
Link each responce to specific customer or order for detailed campaign tracking

- Survey Scheduling
Get customer responces for any specific amount of time, all time

- Survey Reports
Get reported about survey reponses via email, RSS subscriptions, periodic notifications

- Surveys API - List and Info
Display the surveys list filtered by status and/or name, dynamically retrive the specific survey info via programmatic API

and multiple less important improvements that make it more usable.

I welcome additional feature requests if any.

Re: Survey Builder from MagneticOne Feedback?
 

Does survey scheduling mean that we would no longer need to pair this with your auto-responder to follow up with customers after a specific period of time?

Re: Survey Builder from MagneticOne Feedback?
 

The improvements are great, especially the 'Questions Grid'. One glaring problem, however, is the inability to export the results into a format that's usable. It may be difficult to do with the questions grid, so perhaps a slightly different solution is in order for questions thank rank satisfaction numerically (1 to 10 or otherwise), but simply telling us what percentage of respondents replied to such a question is pointless. Another possibly solution would be the ability to assign a numeric value to each column and use that for further analysis (which would work well if someone wanted to use 'neutral', 'satisfied', etc. in place of numeric values).

I'm not sure I'm making my point clearly, so here's an example. I setup the following question:

"How satisfied are you with each of the following aspects of your purchase from mydomain.com?"
Product Availability - 1 2 3 4 5 6 7 8 9 10
Order Tracking/Status Info - 1 2 3 4 5 6 7 8 9 10
On-Time Delivery - 1 2 3 4 5 6 7 8 9 10

Each of the numbers is represented by a radio button, and the numbers are listed once along the top as a key. I can now create this question using Survey Builder, which is a great improvement. When I look at the results in the survey admin I can see how many times each specific radio-button was selected. However, if I want to export those results from the survey admin, so that I can actually make sense of them (ex: take an average, or look at the mean), the exported data only tells me the percentage of responses each ROW received (ie: they all show at 20% if you have 5 rows and respondents select a rating for each of the 5 rows). Preferably, I would be able to see some statistical information in Survey Builder, but I would definitely settle for a working export function.

See the attached images of both the survey admin and the export file.

Re: Survey Builder from MagneticOne Feedback?
 

Scheduling is for simplified administration.
You can make sure it will turn off at some specific time or never, allow customer to respond once or multiple times.
Also it will optionally email yourself/admin when survey ends as a reminder.

It's especially important for some time-limited surveys.

Follow-up autoresponder serves different purpose.

Re: Survey Builder from MagneticOne Feedback?
 

I see what you mean.
Thank you for bringing this to my attention.

There are several aspects of this question:
1. You can also check CondensedSpreadsheet export - it has grid, stored as x/y values, listed one by one.
2. Export formats - we support industry-common formats, that are supported by major players in survey world. Most of them are later processed by some systems programmatically, not manually. (SPSS is good example of such software)
Especially for this purpose there are XML-based formats.

There are no simple way of storing set of values (matrix) as a single value, each way will have some trade-off.

3. Questions Grid and it's export
Lets think about it as matrix - x (horizontal), y (vertical) scales.
X can be different types of values,
1. can be numbers 1-10 (as in your example)
In this case exporting average value makes sense
2. can be set of words (Variant 1, Variant 2, Variant 3 etc) - where you can select only 1 (1 variant). In this case exporting selected one makes sense (no way to make average of few strings)
3. Can be multi-select options, i.e. you can select more than 1 Y value per each row(X).
Example - X - list of features, Y - list of products.
In this case it makes sense to export all selected values for each row (X).

Now - lets assume we need summary of this (as in your example)
Each of these 3 types requires little different summary formats.

We will think about improving this export function, key thing here is that we aren't first who faced this task and it makes sense to use existing formats, not create new own one.

I will place update notification here when this improvement will be implemented.

I welcome your other improvement suggestions.

Re: Survey Builder from MagneticOne Feedback?
 

I understand that it's a challenging problem, and I wouldn't mind having to manipulate the data myself in Excel if it could be exported properly, but right now that isn't the case. I won't pretend to know what's common in the 'survey world', but a few places I've looked have seperated grid questions into various types for that very reason.

1) The CondensedSpreadsheet export does NOT export the values for each answer - it simply exports a list of the rows that were answered (ie: the x values). I've attached the export below in case you want to have a look - it's completely useless for statistical analysis (or otherwise) when it comes to the 'Grid Questions'.

2) SPSS is a $1700 piece of software. The point of survey builder (as opposed to simply using an online survey service such as Survey Monkey) is that we would have a bit more control AND that there would be no recurring fee. If there is a need to purchase expensive software just to manipulate the data (even in simple ways, such as taking an average) then there is no longer value in your software solution.

Also - both XML exports fail due to a fatal error. I will try to reinstall, but as everything else is working properly that may be something for you to look into.

Re: Survey Builder from MagneticOne Feedback?
 

I've attached examples of Survey Monkey's export functionality. Their format seems to be very close to yours, except that they do properly list a grid of the x/y values for each survey that can be used for statistical analysis. Perhaps there is simply a bug in your intended export format as I assume they are also following industry standards.

Re: Survey Builder from MagneticOne Feedback?
 

We have small improvement, based on your initial report, should be available in next release.

I welcome you to submit the problem with XML export at bugs.magneticone.com

Will check SurveyMonkey formats to ensure compatibility.

You are exactly right regarding the advantages of own survey, I welcome additional suggestions or reports if any.

Re: Survey Builder from MagneticOne Feedback?
 

Why don't you guys just set up an auto email that directs customers to a static php page that emails/exports you the results?

Seems like a simpler approach...

Re: Survey Builder from MagneticOne Feedback?
 

This functionality will be implemented also.
Basically we plan to have regular schedule emails that will be sent daily/weekly/...ly with results for this period of time (or at the end of survey).

You already can export the results, smart emailing will be added also. Idea is to have it automated to avoid going somewhere to check something, while keep advanced functionality for advanced customers.

I welcome your other suggestions Petrero.