Does Anyone Know TelaFirma?
 

Hi guys, I put an order in with TelaFirma.com over a week ago and have heard nothing other than the automated invoice. I have mailed a couple of times (although one of those was today).

Does anyone know TelaFirma? as in, is he/she or are they on holiday / otherwise forced away from their business right now?

Many thanks

Re: Does Anyone Know TelaFirma?
 

Moving to Third Party Add-Ons. A lot of people asking this same question unfortunately :(

Re: Does Anyone Know TelaFirma?
 

Thanks Balinor.

Ive just checked the site and the mods for x-cart don't seem to be there anymore. Therefore I can only assume someone has removed them to stop business automatically coming in, but has deliberately not removed the whole site. So Im guessing that there is a feeling from someone at the other end that the business is currently temporarily closed and will at some time hopefully open up again.

That is only my assumption.

Re: Does Anyone Know TelaFirma?
 

Hmm, hope everything is ok.

Re: Does Anyone Know TelaFirma?
 

The mods/addons still appear to be there: http://www.telafirma.com/store/home.php

Re: Does Anyone Know TelaFirma?
 

Jon, but there is no link from the top page or the next pages down.

So it seems to me to have been removed in an attempt to stop any more automated orders being processed.

I have put my issue to the Pay Pal resolution centre now.

If anyone has phone contact with Tela Firma it might be helpful to give him a ring to see what is up.

Re: Does Anyone Know TelaFirma?
 

His logo won't actually be on your invoice. What happens, is x-cart stores all use the companyname_small.gif logo for the invoices. You shop at telafirma, and that image gets cached on your computer. When you then order on your store, the companyname_small.gif is pulled from cache so you see telafirma's logo. If you do a hard refresh on the page you should see your logo and customers to your store won't be seeing his logo (unless of course they have a similar cache problem which is not likely).

Re: Does Anyone Know TelaFirma?
 

A good reason to change the default image names with all the X-Cart sites out there ;)

Re: Does Anyone Know TelaFirma?
 

yes good point. I spent an hour freaking out about this because all my invoices had the other logo on it, then I put two and two together and realises there was no way that the other logo was actually in my system (hence the editing above a few hours ago).

Good point Balinor.

Re: Does Anyone Know TelaFirma?
 

Pretty frustrating. I just purchased the mod and then read that telafirma is missing.

Re: Does Anyone Know TelaFirma?
 

Steven is back. I successfully emailed him a few days ago and got a couple of mods from him. After his absence I get the feeling he is really under the pump responding to all orders / queries. Hopefully he gets on top of things soon and can fulfill all orders and outstanding queries.

Re: Does Anyone Know TelaFirma?
 

Thank you Paul, that is good news. Thank you for letting us know.

I think it would be good for TelaFirma to communicate to everyone who is wondering what is going on as soon as possible.

Personally I just need to know if TelaFirma are going to take on my order and if so, when. I don't mind waiting, I just want some communication to manage my expectations.

So Stephen, if you are out there, just post something here so everyone can find out what your plans are.

TelaFirma not returning emails?
 

I hate bringing these kinds issues to the forums, but┘

About 2 weeks ago I paid $110 for a mod from TelaFirma, and have not heard a peep from them since. Ive sent them repeated emails and have not received any response to my emails. I have found no other way to contact them.

If anybody knows anything as to the status of this company, please let me know before I dispute the charge and attempt to reclaim my money.

Thanks.

-Pp

Re: Does Anyone Know TelaFirma?
 

Already a thread on this PP, so I'm moving your post here.

Re: Does Anyone Know TelaFirma?
 

Hi Primordial Performance, Im in the same boat. As much as I understand and sympathise with someone who is struggling to deal with the workloads of a business which may be the case here, or not, at the end of the day a business will only survive if customers are happy. Unhappy customers statistically will tell ten others of their dissatisfaction, I understand.

Personally I struggle to understand why there should be such a lack of communication. Of course things happen to people in life and I understand that but we have heard from someone who has heard a peep from Telefirma.. so what about the rest of us ?????

I have paid via PayPal and have put a claim into them for non-delivery of service. If things get better then I will reconsider in the future but for now things don't look good from where I stand.

Re: Does Anyone Know TelaFirma?
 

Does anyone know if anyone else is selling an alternative to TeraFirma's mod for unlimited number of content categories for use with X-Cart's standard Static Pages?

I have been offered code on this forum but would prefer to get something shrink-wrapped so to speak.

Thanks all.

Re: Does Anyone Know TelaFirma?
 

Also had TeleFirma take my money and run .... or it would seem.
NOT GOOD
grrrrrrr

Re: Does Anyone Know TelaFirma?
 

Just to let everyone know, I made a claim via PayPal and they got my money back. I suggest everyone does the same.

The lesson I learnt was to not be so casual about doing business. This supplier was recommended to me from past work but things change... and I should have made sure there was a two way communication about the mod I wanted to order before making that order.

Because I was pleased to see this mod, which no one else seems to be doing, and I knew of a happy customer, and the site looked pretty slick, I just put the order in.

In future I will always make contact first to find if I can trust a provider. Clearly after this I have no trust in this provider as they have made no attempt to contact me even though they have had every opportunity. I appreciate things go bad and life gives out dirt to people, but this is business. You are either in business or not. If you are not, you need to close your door and communicate to people that you are not but maybe hope to comeback soon. Make just one call, leave a posting here so that many people can see it, or send a message to all those who were waiting for their orders to be fulfilled.

I also have this same communication issue with a well known mod supplier / installer right now.

The issue is probably due to not being able to cope with the work level, but the first thing people seem to do in this instance is clam up when it should be the opposite, they should open up and tell everyone they are maxed out.

That way people will understand clearly where they stand and make the decision that is right for them ensuring that there is every opportunity that they will come back to you again sometime in the future because they know you will be honest, and so can be trusted more than most.

Hiding the truth and not communicating is a sure way to confirm to a customer that you can not be trusted and that there is more than likely going to be a pain level attached to doing business with you.

People aren't stupid, they will not only walk, they will talk.

Its one thing to be a great engineer, its another to be a salesman and a service manager.

The lights maybe on, but there might be no one at home.... RIP

Re: Does Anyone Know TelaFirma?
 

i also purchased "advanced rewiev" some time ago, i downloaded it correctly and installed on my site, addon is nice but i currently receive a couple of hundred SPAM reviews every day, which i must manually delete.

reviews are always from the same IP and on the same prodouct, this should not be possible, so i think it is some king of script.

obviously is impossibile to contact Scouch in telafirma website

Re: Does Anyone Know TelaFirma?
 

If it is from the same IP why not just block it in htaccess?

Re: Does Anyone Know TelaFirma?
 

because every time i receive a block of 30/40 reviews on the same product with same IP, but every time IP and nickname is different.

thanks for hint anyway

davide