Any way to remove "Personal Details" section from FastLane Checkout?
 

Hi all - I logged on to my Google Analytics today only to find that a couple customers bailed out once they hit the Personal Details screen during checkout. Any way to skip this step and just head straight to Shipping Info in FastLane Checkout? And just have them enter their shipping info there?

Re: Any way to remove "Personal Details" section from FastLane Checkout?
 

Unfortunately that would require quite a bit of customization, as the personal info section is required to determine the shipping options/tax/payment methods, etc.

Re: Any way to remove "Personal Details" section from FastLane Checkout?
 

Okay - so where would I insert some text explaining to the customer why I'm asking for this information? I want to make it nice and clear to them.

Re: Any way to remove "Personal Details" section from FastLane Checkout?
 

Right at the top...use Webmaster Mode to edit the text that shows up there. I usually explain that registration is not required, but we need to collect billing/shipping info in order for them to check out. Be sure to leave Anon checkout ON...many people abandon a cart when they are forced to register.

Re: Any way to remove "Personal Details" section from FastLane Checkout?
 

Right - so leave the box UNCHECKED that says "Disable anon checkout" I have that. I'll have to switch to my pc to use webmaster mode - it's not available in Safari which I'm using at the moment. And Firefox for Mac is buggy when it comes to text.

Okay, I'll edit that text - thanks!

Re: Any way to remove "Personal Details" section from FastLane Checkout?
 

You can also edit it in the 'Languages' area of your admin. Just type part of the text in the 'filter' box to make it easier to find. I believe it is a text variable.

Re: Any way to remove "Personal Details" section from FastLane Checkout?
 

Yep, got it - thanks!!

Re: Any way to remove "Personal Details" section from FastLane Checkout?
 

I'm interested in removing "Personal Details" from the checkout portion after the customer has selected the payment option. Our customers are only dealers as we sell wholesale to dealers and not to the general public. A new dealer can register, but they will not be given access to their pricing or shopping cart until they are approved and given a membership level.

If I cannot remove "Personal Details" from the checkout, I would only want our customers to be able to verify their information and have the ability to change their shipping information, but nothing else. This way we will maintain their billing and contact information. I have also removed their ability to Modify or Delete their profile.

Can someone get me started with this?

Re: Any way to remove "Personal Details" section from FastLane Checkout?
 

I believe it is the phrase "personal" that frightens/offends some people. We simply changed the text to say "Account Details". Yes, its a simple solution, but it seems to have worked.

There are many portions of X-cart that simple changes from the "Russian programmer to English translations" need a little work. Removing all of the exclamation marks is a good start, as well as changing a lot of the "harsh" text like "Warning" to something a little less intimidating.

Re: Any way to remove "Personal Details" section from FastLane Checkout?
 

I bumped this post because no matter what anyone calls it ("personal details" or "account details") that's not the issue I need to address, though I agree that customers may not like seeing the text as "personal details". Our company will approve customers who are dealers only to shop our store. However, we do not want our customers to have the ability to modify their billing address or contact information, only allow them to verify the information and be allowed to change shipping address. I would greatly appreciate if someone can get me started with this.

Christine

Re: Any way to remove "Personal Details" section from FastLane Checkout?
 

invest in a one page checkout solution and save yourself the head ache. It will pay for itself in no time.

Re: Any way to remove "Personal Details" section from FastLane Checkout?
 

You have a unique requirement, one which most people will not have. Fortunately, the solution for you is a fairly simple one. Since you do not want to allow any "customers" simply hide the "personal details" section entirely by enclosing it within "{if ($usertype eq "A"} statements, and then in checkout skip the section entirely.

For the rest of us, we must deal with customers who may be apprehensive about giving out personal information for fear of identity theft and appease their concerns whenever possible.

Re: Any way to remove "Personal Details" section from FastLane Checkout?
 

Thank you for your suggestion JWait, this is what I was hoping to find. I agree that as a customer myself, I want the assurance of protection with giving my personal information. With our company having only a select base of customers who will be allowed to use our shopping cart, it poses different issues than others who use X-Cart on their website. With the help of these forums, I've been learning what templates to edit to acheive our look and needs for our cart. Can you point me to the cart template that holds "personal details" section?

Christine

Re: Any way to remove "Personal Details" section from FastLane Checkout?
 

I think it is skin1/main/register_personal_info.tpl but really haven 't had time to check.

Re: Any way to remove "Personal Details" section from FastLane Checkout?
 

couple of questions:

- where in google analytics does it tell you where someone abandoned an order ?

- i understand that the x-cart checkout process was streamlined for ver 4.2 but i'm not familiar with what it was like before. are 3rd party single page checkout add-ons relevant for 4.2 and if so, any recommendations ? thanks.