Major problem with the invoices and the emailed versions
 

I noticed when I send a test order along with a note in customer notes it sends the customer notes to the customer along with their CC info. 8O
It sends the store just a plain invoice with no Customer notes and no CC info. The CC info shouldn't be on either but if it must be it should go to the store and not the customer.
They're backwards to say the least. This needs to be addressed by x-cart and in the mean time we need to make the changes in our tpls. Anyone know what to edit to get this straightened out? Here's copies of my test orders. BTW the CC info is bogus :twisted:

Customer Copy

http://riverviewflorist.net/Photos/customer.jpg

Store Copy

http://riverviewflorist.net/Photos/store.jpg

You shouldn't be sending it to the store OR the customer. Just turn it off in General Settings/E-mail options

Anytime I order online,newegg for example, I get an invoice of what I ordered. I would think most people would want a copy,of what they ordered, sent by email. Turning off the email isn't the solution. It's backwards and needs to be fixed. Not turned off.

No no...don't turn off the invoice, turn off the credit card info

I tried your solution."turn it off in General Settings/E-mail options" Now I don't recieve the customer notes in the customer invoice or the store invoice. To this store it's important to know where and when a customer wants the items they pay for delivered if they order multiple items for mutiple poeple. I got a better idea. Why don't it just get fixed properly instead of turning it off! If it needs to be turned off it probably shouldn't be there in the first place. :roll:

The reason the cc info is there as an option is because some people like to encrypt their e-mails and therefore receive cc info. You have indeed stumbled upon a flaw, and that is that the notes and cc info are tied together. There are a couple of threads in the wish list forum and the custom mods forum that are discussing this very issue.

This store needs the notes section. It's very important that we recieve the notes. As I stated we need to know what the customer wants if they order items for more then one person. If we can't recieve the notes section of the order we can't use X-Cart. Fortunitly I have 18 days left of the 30 day money back gaurantee. It's a flowershop and alot of people order for more then just one person on holidays etc. We would need to know who they would want their flowers delivered to. The only place I can see where they could put that info is in the notes section of the checkout area.

From what I can see the emailed invoices need to be reversed. I'm sure editing the tpl could fix that. That would solve the problem for now.

It would be ashame if a customer ordered a different arrangement for his grandmother,wife and gay lover. We wouldn't know what to send to who.

As I said, look in the Custom Mods section for a work-around.

The STORE is recieving the customer invoice and the CUSTOMER is recieving the store invoice. It's obvious in the pics I posted and I'm being told to look for a work around to a problem that x-cart knows exists. Is that a joke? I should already have the solution for this? How hard is that to fix on X-Carts end.

Look, I don't work for X-Cart so I don't have the ability to fix the way it works by default. I am suggesting a fix for your issue, which you can take or leave. If you have a problem with the way X-Cart works, contact the X-Cart help desk directly. This forum is run by the users of X-Cart, not X-cart themselves. Bitching at me is not going to help.

If you didn't have an answer to my question why bother even posting? I ask for a solution which you didn't have! Please don't reply to that. :roll:

The answer to your question is floating around the "custom mod" forum.

Instead of flaming the board moderator, who was kind enough to show you the way. get off your fat ass and go look...

everyone here helps out for free, so dont go thinking b/c you paid for xcart that WE here owe you something.... you gotta problem, go to the helpdesk...

I did go to the help desk. As his first answer wasn't very well though out. But thanks for your useless imput as well. :wink:

NP,

Thanks for your repetitive, answered 8 times over, question.

Oh my word, what a complete tit.

It looks as though you took a wrong turn at the oscommerce forums buddy. With X-Cart if you want something you pay for it!
Dont demand help, you have absolutely no right too if you do not have the expertise to figure it out yourself.

After seeing how you have treated people, I have an instant urge to not bother giving you the answer...

Roll on the end of your 30 day money back guarantee to be honest...

Not that I want a continuation of this topic...But figured I should post this for informational purposes incase someone else has this problem in the future as I never found anything relating to this, specfic subject, on the board.

It turns out that the problem was in the email address' I used for the store and the customer.

I used one of my address' as the store another as the customer. Seems that somewhere along the way, of generating and sending, the address' got confused. Don't know why or how they became backwards. Possibly an ip issue or the simularity of the address' themselves not sure.

But I do know that after doing 3 test orders from 3 other email address' not related to mine with the exception of the store email everything went off without a hitch. Everything was sent to where it was supposed to go. Made me happy :D