X-Cart forums - Contact us form

Page 1 of 2

Show 40 posts from this thread on one page

X-Cart forums (https://forum.x-cart.com/index.php)

- Changing design (https://forum.x-cart.com/forumdisplay.php?f=51)

- - Contact us form - department emails (https://forum.x-cart.com/showthread.php?t=9520)

erit	09-23-2004 01:44 PM

Contact us form - department emails

Hi,

Does anyone know how to modify the contact us form so that the message is sent to different deparments (different emails) depending on what the user chose in the Department drop-down?

Example, if I choose "Sales" in the department drop-down, I want it to go to sales@mycompany.com.

Thanks,
eriT

willirl

09-24-2004 04:09 AM

these are tied to the email addresses for sales, support, etc.. you enter in the General Settings - Company settings (or was it email settings?)

erit	09-25-2004 06:33 AM

Thanks for the reply, but not really... the always go to the Support email.

I know what I have to change is in includes/help.php , but I don't know how to do it.

eriT

cotc2001

09-25-2004 06:38 AM

it helps if you put the version number you are using in your signature

erit	09-25-2004 06:55 AM

Thanks!

cotc2001

09-25-2004 07:46 AM

Ok running the same 4.0.3 as you but on linux, and yes you are right it doesnt matter what email address's you change in company options so it must be a bug in codeing.

I'm off to just check the 4.0.4 changelog and see if it's been fixed.

erit	09-27-2004 05:14 AM

This is from includes/help.php:

Code:

...

func_send_mail($config["Company"]["support_department"], "mail/help_contactus_subj.tpl", "mail/help_contactus.tpl", $contact["email"], true);

...

As you can see, it sends the email to "support_department" no matter what the user selects in the drop-down. :cry:

cotc2001

10-01-2004 03:35 AM

Ok you are all going to love this!!! x-cart have a touch of the Microsoft fever i.e it's not a bug its a feature.

Quote:

>It doesnt matter what email address's you change in company options if you submit
>a contact us entry and choose different departments to send it to it always goes to
>the same email address

Our Quality department informed me that it was default behaviour. The expected scenario
is:

1. customer submits 'Contact us' form
2. X-Cart sends the message to the Support department
3. Support department forwards the messages to the appropriate department

If that is the case what is the point of being able to change the email address's for departments if it can only goto one anyway???

It worked fine and as it should of done in 3.5.x versions but as you can see above x-cart don't think it should anymore

shan	10-01-2004 04:44 AM

Quote:

Originally Posted by cotc2001

Ok you are all going to love this!!! x-cart have a touch of the Microsoft fever i.e it's not a bug its a feature.

Quote:

classic

cotc2001

10-01-2004 05:08 AM

I am right in thinking that they are being daft aren't I??? (creeping doubt takes hold)

All times are GMT -8. The time now is 02:27 PM.

Page 1 of 2

Show 40 posts from this thread on one page