thanks deniz would try it tonight.
sorry for trouble.

Hi,

I love this mod but I have one concern. To log in the user has to enter their username and email. This may be a security issue because other users can easily log in as the other person.

How can it be set up so that it asks for the username and password or email and password instead?

Or can it be set up in a way that if the customer logs into the main shop, they are automatically logged into customercare?

Thanks!

In register.php find the lined below then change them.



&



Regards

hmmm, change them to what?

thanks

Hello,
Tried to download it from http://www.bookglobal.net/customercare.rar but I couldn't, the page shows alot of weird symbols. Did you take this mod down? Also, is this compatible with v4.0.18? I would really like to try this, can you please fix the download link.

Thank You.

i would not try this mod if i were you, apparently it's poorly coded, is hardcoded in alot of areas, and is really not a good mod. i believe it wasn't even properly working on his own website.

nothing against the author, just don't want you to screw up your own website

Hey Intel,

Thanks for the heads up =)
Can your recommend any free support mods out there that integrate well with X-Cart?

Not free but talk to gary at www.x-cart-plus.com im pretty sure he's developed a help system not sure if it's for resale though

EDIT: it is for sale link here
http://www.x-cart-plus.com/Ticket-Support-System-for-X-CART-p-41.html

Thanks for the lead cotc2001, I'll probably hold off for now.

with some work, i'm sure this Helpdesk package could be integrated.

the point is, this is a free Helpdesk, so if you could find someone willing to work on integration, it might work well for you.

http://osticketcommunity.ath.cx/ (This is the Community version of OSTicket)

http://www.osticket.com << The Community version exists because OSTicket v1.3 has been removed from the author's website, in anticipation of v2.0 (which has been anticipated for about a year or so now?...)

good software, community version is worth a look, is addressing bugs that existed in the software