Re: Rich Google Search Results module released
 

Gavin,

CDSEO solves seo friendly URLs and meta tags.
Rich Google Search Results mod is something very different.

You need both. At the very least, you want CDSEO. There are many many many threads and discussions about it.

Jon's post in this thread was about making CDSEO create the correct URLs for the RGSR mod.

I updated, but I do not think it's working just yet... or it could be a RGSR mod issue. You can be assured that I will share what I know as soon as I figure it out.

Jeremy

Re: Rich Google Search Results module released
 

This is not a yes/no on the new QT installer or work but it does work ok on stock XC. If any file that needs to be patched has been modified the installer fails. I had to install new QT modules at least dozens of times so far and every time I end up doing manual installation. Yes the XC upgrades different as it reports every single file in the upgrade. So If you have to compare QT modules installer to XC upgrade installer - the module installer sucks. It is of course great help if it runs smoothly but that is probably 10% of the time, no more, and I am being generous.

Re: Rich Google Search Results module released
 

I've provided you an upgrade to the latest version which you can download from your Licenses Area at http://www.websitecm.com/licenses.php

Re: Rich Google Search Results module released
 

Steve and Jeremy, I agree with you to some extent on the installer question. I didn't say that there is nothing to improve. However, saying that automatic installer sucks only because it's automatic seems a bit strange to me. If automatic installer fails you can always perform a manual installation by following instructions from "module_name/.patches" folder and a corresponding SQL queries from "sql/" folder.

As I've already mentioned, we will take the "patch failed" idea into consideration. However, it's important to comprehend that it won't solve not patched files issue and one will still have to patch files manually.

It concerns not Rich Google Search Results installer, but all X-Cart modules, so I hope we stop our "installer" discussion here (as it's irrelevant to RGSR) and you open a new thread if necessary.

Re: Rich Google Search Results module released
 

YOu are right - not the thread to discuss this here. Actually my bad - I agree - suck is a strong word and not in place here. But I wanted to point out how way better the XC upgrade script is compare to the new modules installer. I also agree with you - auto installation is way better then manual but again - XC upgrade reports all files and changes in them... Anyway - I am out on this topic in this thread

Re: Rich Google Search Results module released
 

Jon,
Thank you very much :)
Now this call real customer care...looking forward to do more business with you :D

Re: Rich Google Search Results module released
 

Nothing to argue about, we will think how to improve it and make it more convenient.

Re: Rich Google Search Results module released
 

followup...

I contacted Alexander and he had Danila solve this. There were defects in the Books and Magazine skin files. We can disregard the fix in post #69 now -- there were minor structural changes in how the templates were called from the Books and Magazine skin files and some template calls were added/removed.

I guess I was the first Books and Magazine skin based site to buy this module.
I guess nobody tested this mod with Books and Magazine skin.

That's a few hours I will never get back. :-(

I'm happy the module was fixed for Books and Magazine skin.
I'm not happy I had to be the one to discover it.

As for the public flogging of the installer script: I stand by my opinion. A script that only offers success or abort with no option to fix what's broken is an ineffective script and I'd rather have a bunch of files with manual instructions before an all or nothing script that doesn't work if one line of template code is moved.

Let's see if Google indexes my site soon.

The module's docs (lack of) discussion of Customer Reviews vs. ACR (omission of ACR) needs to be addressed. Danila told me that ACR already has all the hooks in place. SO this means that all file edits to Customer Review module are moot. And the config checkbox settings also appear to be meaningless if you have ACR. Hopefully the dev team for this module will make these fixes.

Re: Rich Google Search Results module released
 

Where is RGSR mod getting the

<meta property="og:description" content="&lt;strong&gt;Both lipliner and lipgloss together in one product!&lt;/strong&gt;" />

Should this be something we have control over?
How is the mod parsing this from the description? Should we have control over this per product?
Shouldn't it strip html from the description code?

I'm not convinced this mod is doing the rich snippets in the best possible way.

I'm now playing with my html source.
More to follow.

Re: Rich Google Search Results module released
 

I came across this same issue with the description. The mod takes the first part of the product description and uses it in the page.
I didn't want this as the first part of the product description is not really about the actual product.

I removed the description from the template as I didn't want google to use this.
You could always mod the code to use the CDSEO meta description?
Steve

Re: Rich Google Search Results module released
 

Steve,
Are you concerned that search engines are not getting your preferred "description" ?

While we're on this, what IS the diff between
<meta property="og:description"
and
the regular meta description tag?

Why does rich snippets require its own descr tag? Just wondering.

Re: Rich Google Search Results module released
 

I don't know the answer. I want and need to keep the page description that google uses the same as it is now. I was concerned that google would take the property description and use that to override the page description in the search results.
Never found the answer, and I wasn't going to take the chance that google would show a crap description.

Steve

Re: Rich Google Search Results module released
 

You are 1000% correct.
Um, then why is the xcart mod trying to reinvent the wheel?
I'm disabling the mod right now until I learn more about this.

Re: Rich Google Search Results module released
 

You could always just remove the description part from the template. The description is not a required field for product rich snippets.

Steve

Re: Rich Google Search Results module released
 

There are more than a few properties that are not part of the RGSR mod.

http://support.google.com/webmasters/bin/answer.py?hl=en&answer=146750

Re: Rich Google Search Results module released
 

Well, if you RTFM, you'll see that google said it's ok to get some properties to the page


http://support.google.com/webmasters/bin/answer.py?hl=en&answer=146750

Re: Rich Google Search Results module released
 

This is really starting to make me pissed off.

I posted on this forum that the module has issues and it generates false information and gave you all the details on the help desk to look into it.

My ticket is assigned to Danila Struchkov, and he replies every 2 days for 1 message and that is a JOKE when you pay for a module that does not work.

I PAY AND BUY advanced customer reviews to see if that fixes the problem (NOPE)

I have been going back and forth for a week now and I can not get a reply on why it is not working


I think its funny how you pay money for a module and they dont care it is giving your customers FAKE INFORMATION.


I have spent over a 1000 in modules this month from x cart getting my site ready to launch and I find it funny how they will not fix my issue


I do not want my customers seeing fake information on google and products showing with 1 star when they have not even been rated.

Re: Rich Google Search Results module released
 

We understand the urgency of the situation and trying to do our best to solve this asap. You will be contacted shortly.

Re: Rich Google Search Results module released
 

Thank you Rocky but please keep your customers updated when they have open tickets. It takes 5 min to reply and keep me updated.

Thanks for understanding this is a huge problem.

Re: Rich Google Search Results module released
 

Danila is out of the office right now, thus I've assigned another engineer (Roman) to this issue. He performed investigations and found out that one of the files was not patched during the installation process. He patched it manually and now it's working as it should. Please check and reply via HelpDesk is something is still wrong.

Re: Rich Google Search Results module released
 

With all the matter of urgency (which is understandable though) you've got no active support and the module was installed by you (as it turned out with one file not patched). Thus, your ticket was assigned to our engineer within the bounds of limited free support with no guaranteed response time.

In any case the problem is fixed now. I'd appreciate if we continued our communication regarding this issue via HelpDesk to save communication logs.

Thank you for understanding

Re: Rich Google Search Results module released
 

Alexander,

The forum would appreciate you sharing any bugs discovered in the module or installer. Asking each owner of the software to open a ticket for minor bugs is unreasonable.

You know I discovered a bug/failure of the installer with the Books and Magazines skin as noted here -- if there is a file that is not patched correctly, this MUST be documented for all-- even if it's a forum post.

THIS IS WHY auto-installers must also be backed up by complete documentation and manual install instructions -- ESPECIALLY for a module as "simple" as this.

It can ONLY help everyone if a patch defect is found.

Why the secrecy "open a ticket" ?

In this case of RoeBoeDog, it sounds like you discovered a fault in the original installation? Shouldn't this be shared with the forum so others can learn from it?

Re: Rich Google Search Results module released
 

I didn't say it was a bug, it wasn't. The file was not patched due to the fact that it was previously modified. That's all, usual tech issue and no secrecy at all.

Tickets are necessary for communication purposes. HelpDesk is the only source of guaranteed answer and it allows us to track communication, no secrecy here as well. By creating tickets you'll get a faster answer.

Re: Rich Google Search Results module released
 

To summarize, I'm not against of sharing that one or another bug was found on the forum. I'm against of intermediate assumptions when an origin of the problem is not even found.

From my point of view a better practice is to contact our support team if you encounter any issue, find out an origin of the problem and then share the final result with the community if you want to.

Re: Rich Google Search Results module released
 

Alexander,
Can you give me a yes/no answer on this question, please:

IF you have Advanced Customer Reviews installed, is Rich Google Search Results module needed to publish only the star ratings meta tags? i.e. if I disable the module, is the star-ratings from ACR supposed to be picked up by Google without outside help?

I turned the RGSR module off and I examined my page source for a product:


It appears that ACR has been publishing this all along, and Google has not picked up on it and has NOT indexed this ever (since October 2012).

With the RGSR module OFF the star rating data DOES appear in the "Structured Data Testing Tool"
-- but Google has never picked it up. IN webmaster tools, the only structured data that Google has indexed has been "product" and it has the product names for all of my products.

The ACR schema code looks just fine, but Google is not picking it up.

If ALL I WANT is the star ratings from ACR, why did I buy and why do I need this module?

I'm gonna give google another week... not happy with this investment at this point.

Re: Rich Google Search Results module released
 

Last week the "Structured Data Testing Tool" included the star rating adjacent to the example listing along with the price and "in stock" label but now it is not.

However, these items are still being listed in the "Extracted structured data" listing below the example.

If anyone can confirm that this is the case for them too I'd breath a little easier. If not I shall worry why Google is doing this to me!

Re: Rich Google Search Results module released
 

I have had the same problem, Since x cart fixed my module I have tested the links in the webmaster google shippets tool and it displays fine there but in google it does not.

I am not sure if it should take a month to update but its painful

Re: Rich Google Search Results module released
 

Exactly the same. The webmaster tools show the rich snippets. But not in google. Ah, but it's there and you can't see it from your cached browser.

Do this:

Use chrome in "incognito mode" and then what do you see?

Google knows who you are and your search history.
Try being someone new.

Re: Rich Google Search Results module released
 

Thanks Carpeperdiem I will give this a shot.

Re: Rich Google Search Results module released
 

Warning to anyone with BOOKS AND MAGAZINES skin:

The x-cart 4.5.5 update patch does not know that your skin exists if you select the RGSR mod checkbox -- so B&M skin code will go missing in the updater.

IF your skin is based on B&M and you have this mod, manually patch your B&M skin files.

This is related to the installation issues I had -- B&M skin is not correctly represented in the diff patches -- I would imagine these are all related.

for example:
/skin/books_and_magazines/customer/main/product_details.tpl

line 25 should be:

But in the 4.5.5 diff, the rgsr code is missing.

UNLESS the 4.5.5 code is correct and this is a bug fix? If so, why not documented?

Alexander, please clarify?

Re: Rich Google Search Results module released
 

I think regarding the bugs and the little rant that seems to be going around the board. My view is that the customer is always right if there is a bug and should be rewarded somehow for finding a bug. This way the bug testers will grow and the software will become more stable faster.

Sounds like we need to work together as compared with arguing. Both sides need each other, but i tend to lean towards the customer being right in terms of bug finding and they should be supported for that which will help the greater community.

Another thing is that many store owners use the store in different ways and will find something that an engineer could not have seen. Not necessarily a technical thing.


My two cents.

Re: Rich Google Search Results module released
 

Did anyone get this working properly?

I've got the latest CDSEO (thanks Jon) and this module installed, but it appears to not be working.

I get this error:


type: http://schema.org/product
property:
aggregaterating:
Item 1
Warning: Missing required field "name (fn)".
Warning: Incomplete microdata with schema.org.

Anyone got any ideas? :\

Re: Rich Google Search Results module released
 

I would not recommend anybody to buy this module..

I have had so many problems with it, I have opened a ticket with x cart and they assured me the fix would work.

IT HAS NOT DONE ANYTHING>

This module has not been tested and I want a refund.

Re: Rich Google Search Results module released
 

I agree 1000%

I am at 33 days.
I am still gonna ask for the refund since it took them a week to correct the defects.
Considering the module still has bugs in the 4.5.5 distributions
Considering only a few of my products actually show star ratings in the google results,

This module is a complete waste of $

I am going to pursue the refund as well.

Re: Rich Google Search Results module released
 

X-Cart really needs to step up and explain the problems with the customers. We should not pay for a module and be the ones to TEST it.

Don't send me a response that it shows correct in google webmaster because that is not what shows on my site.

I have opened a ticket and was told this was resolved but I see NO change.

I have paid for custom work, and multiple modules from x cart and I find it very upsetting that they think everything is fine with the module when I have not seen one customer happy with this.


I think it't time to step up and fix the problem or take the module off the market because this is a JOKE!!!!!


Come on X-Cart - FIX THE PROBLEM

Re: Rich Google Search Results module released
 

More issues? Something normal these days with XC.

Re: Rich Google Search Results module released
 

Hello, folks!

I understand your frustration regarding this situation and your expectation of rich snippets appearance as soon as the module is installed. I can assure you that Rich Google Search Results add-on has been thoroughly tested before the release. Moreover, the module is definitely not a joke and it works. There are a lot of working examples and, furthermore, it works for some products in your stores which means it's not the module structure issue, but the way Google indexes the site.

It's known fact that Google doesn't reveal methods of indexing, it's their secret. That makes this issue a bit more complicated. The module is built according to Google instructions. However, we are intensively trying to find a way of decreasing the appearance time of rich snippets

Please be patient and feel free to open a new ticket in HelpDesk if you feel that your module doesn't work. We will try to find out an origin of the problem and sort it out for you.

We are interested in a positive result as much as you do.

Re: Rich Google Search Results module released
 

We were one of the first to install the Rich Snippets module from QT. Steve from CFLsystems installed it for us. Thanks Steve, excellent job.

We also wondered if the mod was working properly. The Google test was fine and showed no problems, but Google results didn't show any difference.

However, Google is very slow to update and show the rich snippets. We sent a new site map, but Google still didn't show the changes. I think it took about one month for Google to recognize the changes to the product pages. Everything is showing on our results now. I should point out that we don't use customer reviews, so that portion of the rich snippets will never show up for us.

Don't panic, the mod works and eventually Google will pick up the changes.

Steve

Re: Rich Google Search Results module released
 

I don't want to get into this as pros or cons for the module. Just want to say this - when you have something on the site that relies on Google or is in there for Google you are the mercy of Google. It is whatever and whenever they decide. No one else has saying in this

I installed this module about 2 week ago, maybe 10 days, on a client's site in AU. Some of their products are already showing results on Google. It does work.

How good it works is a different question. Does always work on custom skins is also a different question. As all modules this one is designed to work and install without problems on stock unmodified XC, if you have custom skin it takes more time and effor to fit the module into your store....

Re: Rich Google Search Results module released
 

I would be 100% fine if the module was working that way, This module is giving my customers FALSE info,

When a listing in google results show 19 reviews and 3 1/2 stars and the live listing has NO reviews that is a huge problem with the module.

I am not happy about showing my customers false info.