Re: Product Importer/Updater PRO
 

We do upgrades to 4.3.x as requested. Drop us an email so we can get it on our schedule. Email support@

Thanks,

Carrie

Re: Product Importer/Updater PRO
 

Thanks for the reply, Carrie.

If I go ahead and purchase this add-on for the current Xcart version 4.1.x or 4.2.x now, Would you be able to send me the new version when you have this add-on updated for the 4.3.x release? I just wanted to know if that updated version would be available before my "3 months upgrades" period is up. Thank you.

Re: Product Importer/Updater PRO
 

There would just be a small 25% of the price of the mod fee to upgrade. This covers the cost of upgrading and all the new features we're continually putting into our software.

Thanks,

Carrie

Re: Product Importer/Updater PRO
 

Hi Carrie. I have went ahead and purchased your Product Importer module on 12/07 (Order #17630). Can you please email me the instruction on how to install this model on the Xcart 4.3 site? Thank you!

Re: Product Importer/Updater PRO
 

I'm currently out of town on vacation. If you could please email us a support ticket someone will be able to get back to you. I don't think this module has been tested on 4.3.x yet. Looks like you bought it for 4.1.x

Thank you,

Carrie

Re: Product Importer/Updater PRO
 

Does anyone know of a mod similar to this, only not this mod? I have sent two requests to BCSE to clarify some questions and I have not had a response. I am not comfortable having them install this mod is they won't communicate. Is there anything similar?

Re: Product Importer/Updater PRO
 

Please note we've been having a ton of snow here and have been low staffed on top of the holidays. Please let me know what the ticket number is and we'll get back to you.

Thanks,

Carrie

Re: Product Importer/Updater PRO
 

Just FYI, I can't find any correspondence from a domain named cjtdigital.com So maybe we didn't get your emails. Just let us know. Either drop your first 3 of your ticket number here or email support@ and I'll let Gary know to look for your message.

Thank you,

Carrie

Re: Product Importer/Updater PRO
 

Carrie, there was no ticket number. I sent two messages through your contact form on your website. I need to know how you will communicate with my client to map their import/export if I buy the installation of the product importer/updater. Email? Phone?

Pat

Re: Product Importer/Updater PRO
 

Pat,

You should have gotten an auto response back with a ticket number if you used a contact form on our website. It seems like we didn't get it. Could you email us at support with your questions?

We prefer email communications for most things, as it leaves a nice written record for both of us to refer back to as to what work needs to be done. We can schedule a phone call if needed to clear some things up, but a follow up email after the phone call summarizing the call is best so we know we're both on the same page and have the important parts of the conversation in email.

Let me know if you don't get a response from our ticket system when emailing us directly to support. You should auto get a ticket number back.

Thank you,

Carrie