X-Cart forums - Invoice notification

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- - Invoice notification (https://forum.x-cart.com/showthread.php?t=69829)

Re: Invoice notification

Request your help. Currently, when an order is placed at our site, the invoice carries our address. Since it is a marketplace, we want the seller address to be there in the invoice. SOS

Re: Invoice notification

Hi!

Sorry, guys, apparently I missed this thread for some reason. My bad.

Quote:

Originally Posted by klsmith007@yahoo.com

I've noticed a similar issue with the text of the Order Receipt that gets mailed to the buyer. In addition to receiving 3 e-mails, 2 of them have the following text at the top of the message:

Your order has been changed Thank you for your business. Please come back soon!

I don't want to be nit picky, but there should be a period after the word "changed".

You are right. This is a bug and it will be fixed in 5.1.8.

Quote:

What I'm seeing is that this text is sent when the "payment status" (as well as the shipping status) changes. The 1st e-mail shows a payment status of "Awaiting Payment" and the 2nd shows "Paid". What I'd like to be able to do is modify the text shown to say something like Your order "payment status" has changed. Please review the "Payment Status" later in this e-mail. Then continue with Thank you for your business. Please come back soon! Since this e-mail is also sent for a change in "shipping status", I'd like that to replace the "payment status" I referenced above when the message pertains to shipping.I was hoping to see these strings under the Store Setup->Translations option, but these particular strings are not there. So, like nandos07 above said, I too would like to be able to modify the text of the e-mail order receipt to better inform my buyer as to the reason why they are getting an additional e-mail that basically looks like one they already received.

5.1.6 contains fixes to the problem of multiple notifications. Could you please check the X-Cart behaviour in that sense and let me know if you still need to alter emails' text?

Quote:

I also noticed that the Tracking Info doesn't get sent unless you click the "Send Tracking Info" button. I would think that if you set the shipping status to shipped AND there is a tracking number in the tracking field, that you would include that in the status change e-mail (after clicking the Save Changes button). I wouldn't remove the send tracking info button however, as there is a possibility that you may need to send the tracking info message a second time and the distinctive subject line of the e-mail might be beneficial. I also noticed that the text from "Order Note" is NOT sent with any of the e-mails.

Could you please report these suggestions in the ideas.x-cart.com? We will definitely consider them in the future releases.

Quote:

Thanks for an awesome e-commerce tool. At this point, I've been able to do everything I need with the free version and for that I am very thankful for all of your hard work.

Thank you, Kevin, for such kind words. We are happy to help your business!

Tony.

Re: Invoice notification

Hi, suseela!

Quote:

Request your help. Currently, when an order is placed at our site, the invoice carries our address. Since it is a marketplace, we want the seller address to be there in the invoice. SOS

You need to apply a simple mod, which will remove order/invoice/parts/head.address.tpl template from the invoice.head view list. This process is described in this article:
http://kb.x-cart.com/display/XDD/Step+2+-+applying+design+changes

Re: Invoice notification

Quote:

Originally Posted by tony_sologubov

Hi, suseela!

You need to apply a simple mod, which will remove order/invoice/parts/head.address.tpl template from the invoice.head view list. This process is described in this article:
http://kb.x-cart.com/display/XDD/Step+2+-+applying+design+changes

Hi Tony,

Is there a way to change this line on the invoice "Your order has been changed Thank you for your business. Please come back soon!"

My customers are very confused when they get it, they don't change anything, and wonder why it says changed instead of placed.

If you could tell me which file is tied with that, so I can edit it on my own, that would be great! Thanks

Re: Invoice notification

It can be changed according to the article here:
http://kb.x-cart.com/display/XDD/Step+2+-+applying+design+changes

It describes exactly the task you need.

Re: Invoice notification

Ia it possible to build a mod to edit the portion of the code that sends the admin order notification email? I need that code to send the normal email as well as email specific things to a text/email msg.

For example...Product Name - SKU - Price

Re: Invoice notification

Quote:

Originally Posted by tony_sologubov

It can be changed according to the article here:
http://kb.x-cart.com/display/XDD/Step+2+-+applying+design+changes

It describes exactly the task you need.

Thanks toni, but I still can't find which file that controls the invoice notification, I used webmaster kit, but the file location detector doesn't detect when invoice is created.

Re: Invoice notification

Quote:

Originally Posted by minfinger

Yes, sure, you can. What do you want to change and how?

Re: Invoice notification

Quote:

Originally Posted by nandos07

Thanks toni, but I still can't find which file that controls the invoice notification, I used webmaster kit, but the file location detector doesn't detect when invoice is created.

You need to override the "skins/mail/en/order_changed/body.tpl" template.

Re: Invoice notification

Quote:

Originally Posted by tony_sologubov

Yes, sure, you can. What do you want to change and how?

On the XC4 site I was able to edit the Sales notification portion of the code so that it sent the normal notification to the sales/order email on the back end.

The format of the email address is 5551234567@vtext.com.

I want the message to be: "Product Name - SKU - Price"

How can I make a mod that will allow me to set the mobile email address or addresses?