Re: Is RubyMods still an active business? not getting a response from them..
 

Unfortunately I am back to almost a week between communications and still do not have a working mod after over a month and our Go Live date is fast approaching. We are now considering dumping this mod and getting our money back if it is not fixed in the next couple of days - instead we will code our own solution because at least we can rely on ourselves...

Re: Is RubyMods still an active business? not getting a response from them..
 

Hi Phil,
Last response on this ticket was that you would get back to us with a status (on the 13th). We have not received any further info from you.
Let us know what else you need (via the support ticket svp), and we will get back asap.

Re: Is RubyMods still an active business? not getting a response from them..
 

I will re-forward my response from the 13th tomorrow once back in the office.

Re: Is RubyMods still an active business? not getting a response from them..
 

Adam - the email has been added to the support ticket in case you are reading this before the support system.

Re: Is RubyMods still an active business? not getting a response from them..
 

FYI - RubyMods had/has a problem whereby their support system was not sending out emails and also not capturing replies to emails which has been contributing to the communication problems - I suggest until this is fully resolved that people needing support post their replies to tickets directly in their support system and also check it regularly for updates.

I am please to say that Adam has now resolved my problem and at last we have a working GeoIP addon for X-cart Pro V4.4.1. Turns out the original distribution received was fine for V4.4.4 but not our version. Now to get this into our Production site build...