can you give a direct link to the faqs you have on it, i couldn't find them

Just looked at you support suite. Very impressive indeed.
Here is the link to the knowledgebase / FAQ which is on the website of websiteCM.

http://www.websitecm.com/support/index.php?_m=knowledgebase&_a=view

Also heard that some guys are releasing OSTicket V2.0 soon. Less futures then Kayako, but OSTicket is free.
So if you only need the standard features osticket will do fine I guess.

Re: Automatic Kayako SupportWorks / eSupport Login
 

Dear friends,
i try to integrate kayako 3.0.32 with x-cart 4.1.3
i have followed the tutor at your site.
but the kayako always prompt invalid user. :(
if you can help me i will be very appriciated. =)
keep up the good work!
thank you..

Onur Caki



this is the x-cart.login.share.php
i can not paste the holy code!
The text that you have entered is too long (24382 characters). Please shorten it to 10000 characters long.
come on! i hate the new forum version

Re: Automatic Kayako SupportWorks / eSupport Login
 

To continue the thread of Craig,
I'm wrong if i can't find in auth.tpl $lng.lbl_orders_history} ?
Jon, thanks for the quick help on setup the product. Usefull.
Any advice ?

Re: Automatic Kayako SupportWorks / eSupport Login
 

Is there somebody who got this working with Kayako 3.00.90 and X-Cart 4.1.3?

I've tried the intial post with instructions but this returns an errror:

Fatal error: Call to undefined function: text_decrypt() in /home/mydomain/public_html/shop/auth.php on line 225

And I also can't find 'auth.tpl $lng.lbl_orders_history' in my 4.1.3 auth.tpl file

Re: Automatic Kayako SupportWorks / eSupport Login
 

I am also trying to get this working under 4.1.3 but have not had any success thus far. Has anyone gotten LoginShare working with 4.1.3 and if so please outline the steps taken.

Re: Automatic Kayako SupportWorks / eSupport Login
 

Can anyone confirm that the current 4.2.1 and Kayako SupportSuite v3.50.06 work hand in hand if you implement that log in share thing.

Re: Automatic Kayako SupportWorks / eSupport Login
 

i wonder that too. i am search for a good ticket system and i didn't found anything else except kayako, so i wonder if the login share will work with the first post of this thread.. anyway, i believe that it wont work, coz the first post made on 2006

Re: Automatic Kayako SupportWorks / eSupport Login
 

Hi, did you ever get this auto-login for Kayako working with x-cart?

Both sets of instructions are indeed old now.

I have tried both and get the "PHP Fatal error: Call to undefined function text_decrypt()" error.

Would appreciate any help or advice.

Many thanks as always

Nick